Privacy Policy

1. Information We Collect

When you visit Golden Threads or make a purchase, we collect certain information to provide and improve our services:

• Personal Information: Name, email address, shipping and billing address, phone number, and payment information when you place an order or create an account.
• Order Information: Products purchased, order history, and transaction details.
• Device Information: Browser type, IP address, operating system, and device identifiers collected automatically when you visit our site.
• Usage Data: Pages viewed, time spent on pages, links clicked, and referring URLs.
• Cookies: Small data files stored on your device to remember preferences and improve your experience.

2. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your questions and customer service requests
• Send marketing emails (with your consent) about new products, promotions, and events
• Improve our website, products, and services
• Prevent fraud and protect our business
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors (Stripe), shipping carriers (USPS), email services, and analytics providers that help us operate our business.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Payment Security

All payment information is processed securely through Stripe. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Stripe is PCI-DSS Level 1 compliant, the highest level of certification available.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember items in your shopping cart
• Understand how you use our site (via analytics)
• Deliver relevant marketing content

You can manage cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@goldenthreads.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years for tax and legal purposes.

8. Children's Privacy

Our site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this privacy policy, please contact us or email us at hello@goldenthreads.com.